14 Day Money Back Guarantee T & Cs

14 Day Money Back Guarantee Terms & Conditions


At JHTA, we believe in our product and because of that customer can contact us within 14 days of taking delivery, and organise to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:
 

  • In order to organise a refund under these terms and conditions, the customer must notify us via marketing@jhta.com.au within 14 days of taking delivery of their JHTA Product and request a refund under these terms and conditions. The customer must comply with the directions of JHTA staff in order to facilitate a refund.  The 14-day money back guarantee is claimable one time per customer
  • When a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer's Order. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  • The 14 Day period will commence on the date that the customer accepts delivery of their JHTA product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.

  • The JHTA product must be returned within 14 days of requesting a refund under these terms and conditions.

  • Returned products must be returned in the original packaging, with all parts and in re-saleable condition.

  • After receiving the returned JHTA Products, JHTA will issue a refund (as specified here) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. JHTA accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.